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Our platform uses very precise browser tracking technology to make sure that user preferences, authentication, and session continuity are all handled correctly. Unique data tokens support each session, making transactions safe, account management responsible, and feature delivery as good as it can be. We use analytics to improve gaming experiences, keep an eye on security protocols, and tailor promotional offers to active users. This way, we can deliver content that meets UKGC standards. Our site collects data in a way that is fully compliant with GDPR, which means that all personal information is kept private. Users can change data permissions directly through their browser settings or the special control panel in their account area. Turning off tracking elements could have an effect on things like memory for game selection or fast authentication processes. For a full list of all the tracking categories, how long they last, and what each one is for, check out the sectioned overview in your member dashboard. To stay up to date on changes to how we use data, we suggest that you read our Data Use Statement often.
Our platform uses advanced tracking tools to collect data on user interactions and improve their journeys. When you first visit the site, your device gets a unique ID. This token makes it easier to recognise you on future visits, which helps with session management. Session Monitoring: Temporary data files keep track of the pages you visit, the buttons you click, and the routes you take while you are browsing. When you close your browser, these files will automatically go away. Persistent Markers: These are small text files that are kept on your device and keep track of your preferences, login states, and language choices so that future sessions go more smoothly. These records have a time limit on when they can be used. Third-Party Integrations: Analytics providers and affiliate partners utilize their own identifiers to measure campaign performance, referral sources, and conversion events. Access to such information is strictly governed and never permits external parties to retrieve personal details. Customization: Data points collected inform functionality such as recommended content, quick-access features, and saved betting slips. This adaptation reduces repetitive actions and shortens navigation times. All identifiers and records are safeguarded with encryption and never include sensitive financial credentials. You can look at, change, or delete stored data by going to your browser settings or by getting in touch with support. It is best to keep certain tracking files for the best site reliability and the most personalised experience, but visitors can choose whether or not to do this.
| Category | Purpose | Examples |
|---|---|---|
| Strictly Necessary mechanisms | Enable essential functions such as secure logins, session management, and fraud detection. These tools ensure that core features are accessible and perform reliably. | Tokens for authentication and identifiers for load balancing |
| Things that have to do with preferences | Keep individual settings like language, region, or display options so that the site can remember what users like the next time they visit. | Language selection memories and tokens for customising the interface |
| Modules for analysis | Get information about how visitors interact with your site, how they navigate pages, and how well the platform works. This will help you make decisions about how to improve usability and fix technical problems. | Scripts for counting visitors and tags for tracking sessions |
| Agents who work in marketing | By keeping track of interests and behaviours, you can customise your promotional content so that only relevant offers show up and ads don't repeat too often. | Retargeting pixels and ad impression loggers |
| Plugins from other companies | Add features from other services, like payment gateways or social sharing buttons. These services may set their own identifiers for how they should work. | Widgets for social networks and tokens for payment providers |
Users can change their browser settings or use special tools to manage their stored data to keep track of which tracking methods are active. Disabling important categories could make the site less useful, and limiting analytics or marketing modules could mean fewer personalised offers and less data collection.
You can control your browsing experience by changing your storage settings in the settings menu. In the footer of the platform, look for the link that says "Privacy Preferences." This will take you to configuration tools that are always available. Here, toggle tracking elements on or off based on personal choice. There are clear categories: service delivery needs essential data storage, but marketing, analytics, and personalisation can be changed without affecting core functionality. You don't have to do anything else to make changes; they take effect right away after you save your choices. For people who want even more control, browser tools let you delete storage items, block tracking technologies, or get alerts every time information is saved. The "Help" section of each app has detailed instructions for major browsers like Chrome, Firefox, and Safari. Keep in mind that if you turn off all trackers except the ones that are necessary for the site to work, some features, like remembering your login information, saving your preferences, or getting personalised offers, may not work as they should. Checking your settings on a regular basis makes sure they match your changing privacy preferences. If you have any questions about making changes, you can contact support channels at any time of day or night.
Advanced tracking features affect both how you protect yourself and how you handle your personal information while you play games. Persistent HTTP identifiers let you log into your account, make sure your session is secure, and stop automated attacks by spotting strange patterns. They also help find advanced threats. For instance, device fingerprinting logs browser characteristics, which helps stop fake access attempts. Technical markers keep an eye on transactions in real time and flag anything that seems off, like switching devices or logging in from a strange location. Audit logs stored in the browser make it possible to accurately recreate what users did in cases of disagreement, which helps with compliance with regulations and settling disputes. Data at rest and in transit is encrypted, which keeps authentication tokens and user preferences safe from being intercepted by people who shouldn't have access to them. For privacy reasons, only non-sensitive behavioural data is used to personalise. Front-end tracking systems don't have access to identifiable financial or government-issued document details, and they are never stored using browser identifiers. Consent mechanisms let people block analytics and targeting beacons without affecting access to core features.
To find the right balance between security and privacy, you need to know how to set up your browser and be aware of how browser-based features interact with your personal information while you play games online.
You can talk to our support staff 24/7 if you have any questions or comments about how we use browsing data files. You can contact our dedicated team through the live chat module at the bottom right of each page, or you can send an email to [email protected] with "Data Usage Query" in the subject line to make sure your question gets answered quickly. Please let us know if your request is about tracking preferences, accessing personal data, third-party partners, or removal requests so that we can send the right expert to help you. If you want detailed written answers about technical details like how long data is kept or how to connect with marketing partners, please send screenshots or session details (date, device type, and browser version). Do not include sensitive account authentication data when contacting us. Requests submitted via email are typically answered within 48 hours; urgent matters related to the handling of your digital footprint can be escalated by marking your message as “Urgent Data Matter”. Users are entitled to request full reports revealing historical consent actions, adjustments to data management preferences, or opt-out mechanisms. Additional clarifications regarding automated processes can be provided upon request. Should you require communication in a language other than English, specify your preference in your initial message so we can route your case accordingly. Escalation routes are available for unresolved matters. For an independent review by our data protection officer, please file a formal complaint through our online portal and include your case ID. We are still committed to being responsive and accurate when it comes to browser tracking technologies and your digital rights.
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